Introduction
Candy Chaos (the "Game", package name com.ruicodex.candychaos) is a mobile game made by Ruicodex ("we", "us"). This policy explains what information the Game uses, why, and the choices you and your parents have. It applies to the Android and iOS versions and to this website.
Who the Game is for
Candy Chaos is made for everyone, including children. It is built to follow the Google Play Families Policy and the US Children’s Online Privacy Protection Act (COPPA). That is why the Game shows only child-appropriate, non-personalised ads, never uses an advertising identifier, never lets players publish their own name, and asks no personal questions.
Information we use
- A random install ID. The Game creates a random code on your device (it is not your phone’s hardware or advertising ID) so that your progress, purchases and leaderboard score belong to your game.
- Game progress: level, coins, upgrades, stars, missions and the scores you send to the weekly leaderboard.
- Leaderboard name: from version 2.0 players choose a ready-made, kid-safe name such as "Sweet Fox 27". A typed name never appears publicly: the public leaderboard shows any name that is not one of these ready-made names as an automatic nickname.
- Purchases: when you buy something, Google Play or the App Store sends us a purchase receipt so we can deliver it. We never see card or bank details.
- Game usage events: short anonymous events such as "level 12 completed, 3 stars" or "shop opened", sent to our own server with the install ID, app version and platform. They contain no advertising ID, no location and nothing you type. We use them only to find where the Game is too hard, confusing or broken.
- Optional feedback: if you use "Send feedback", we receive the topic you pick, your level, the app version and the device language. From version 2.0, players under 13 choose topics only; older players may add a short message (e-mail addresses and phone numbers are removed automatically).
- Optional sign-in (13+ only): players who tell the Game they are 13 or older may sign in with Google or Apple to keep their progress across devices. We receive the provider’s account ID and check its sign-in token; we do not store your e-mail address. From version 2.0 sign-in is not offered to younger players.
We do not collect your location, contacts, photos, microphone, real name, e-mail address or phone number.
Advertising
The Game shows optional rewarded videos and, after the first ten minutes of play, occasional full-screen ads. Ads come from Google AdMob, a Google Play certified ad network for family apps. Every ad request is marked as child-directed and limited to content rated for general audiences, so ads are never personalised and are never based on your behaviour.
From version 2.0 the Game has no access to the advertising identifier (Android) and never asks for tracking permission (iOS). Earlier versions still included the advertising-identifier permission, but their ad requests were already marked child-directed, so it was never used for personalised advertising. To show and count ads and to prevent fraud, AdMob processes technical information such as the IP address and device type, as described in Google’s policies.
Players who buy "Remove Ads", the Starter Pack or VIP see no full-screen ads.
How we use information
- To save your progress and deliver what you bought.
- To run the weekly leaderboard and its rewards (scores from our own test devices are never ranked).
- To fix bugs and improve difficulty and performance.
- To read feedback. Sending feedback is never required and is never rewarded with a store rating request.
We do not sell or rent information, and we do not share it for advertising.
Services we use
- Google Play Billing and Apple In-App Purchase - payments. Parents can require approval for purchases in Google Play (Family Link) and Apple Screen Time.
- Google AdMob - child-directed, non-personalised ads (see above).
- Google Sign-In and Sign in with Apple - optional, 13+ only.
- Google Play In-App Review and Apple StoreKit - the platform’s own rating card. We never see who rated or what they wrote, and no reward is ever given for a rating.
Storage, security and retention
Game data is stored on a dedicated server operated by Ruicodex; connections between the Game and the server are encrypted (HTTPS). Access is limited to the people who run the Game. We keep game data while your account is active and delete it on request; anonymous usage events are kept only as long as they are useful for improving the Game.
Your choices and deletion
You can delete your account and its data at any time in the Game’s Settings (Delete account), or by e-mailing us with your leaderboard name or install ID. We erase it within 30 days. You may also ask us what we hold about you.
Children and parents
We do not knowingly collect personal information from children. The only identifier the Game uses is the random install ID, which supports the Game’s internal operations (saving progress, delivering purchases, preventing abuse). Parents or guardians can contact us at any time to review or delete their child’s data or to ask questions: support@ruicodex.com.
Changes and contact
If this policy changes, we will update this page and its date. Questions: support@ruicodex.com - candychaos.ruicodex.com